Infinox

Investigating Infinox: A Comprehensive Review

The broker actively promotes itself as a reliable company with British roots, but what lies behind these bold claims? At first glance, everything appears respectable: an FCA license, operations since 2009, and support for MetaTrader. However, things are not as flawless as they seem. A simple check reveals offshore schemes, questionable conditions, and customer complaints about the service. Why does a company with “British registration” actually operate through Mauritius? What order execution model does it use, and does it truly not profit from clients’ losses? In this Infinox review, we will examine the platform’s real trading conditions, and operational aspects, and determine whether it can be trusted or if it is just another forex scam.

Key Takeaways

• Offshore legal entity and poor client protection.
• High leverage of 1:1000.
• Liquidity providers are not disclosed.
• Risks of manipulation.

Overview of Infinox

Let’s start by getting acquainted with the company — what it represents, how its official website looks, how to register, and what is inside the personal account.

Broker History

According to the company itself, Infinox has been operating since 2009, offering clients access to forex, stocks, indices, and commodities trading. The broker claims to hold licenses from the FCA (UK), FSC (Mauritius), and SCB (Bahamas), which should confirm its reliability. The website also mentions “innovative products” such as IX Social for copy trading and access to over 900+ trading assets. However, all these achievements should be viewed in the context of the company’s offshore structure — retail clients fall under jurisdictions with minimal oversight rather than the British regulator.

Infinox.com Website

The official website looks standard for brokerage firms: a black-and-white color scheme with bright accents, a strict style, and a classic structure. The broker provides information about itself, its trading conditions, platforms, and additional tools. When opening the website, traders are greeted with a warning that they are accessing a broker’s site operating under Mauritian law, meaning European protection measures do not apply here.

Users can switch the site to 14 different languages. Infinox also promotes services like IX Partners and IXO Prime, but these are intended for partners and professional market participants (liquidity providers and market makers).

Legal information is tucked away at the bottom of the page in the smallest font. The footer lists various legal entities, but it is never clarified which one actually handles client funds. While there is a mention of a British FCA license, clicking on the terms reveals that retail clients operate through offshore entities. This information is not hidden but is not openly presented either — it has to be searched for. The British legal entity of Infinox is only for institutional and professional clients.

Navigation is complicated. Essential information has to be searched for among numerous sections. Marketing phrases and repeated conditions make it difficult to quickly review the details.

Registration Process and Personal Account

Registration with Infinox follows a standard process for forex brokers, but there are nuances worth noting. Clients are immediately prompted to choose the type of account they are registering: Individual Client or Corporate Client. Next, personal information is required, including first and last name, date of birth, country of residence, and nationality. A phone number with an international code and an email address are mandatory fields.

In the next step, users must create a password. At the bottom of the form, multiple legal agreements are listed, which the client automatically accepts by checking a box. These include the Risk Disclosure Policy, Client Agreement, Privacy and Security Policy, and Terms of Use.

After completing registration, the personal account interface opens. The Infinox personal account features a dark color scheme with a minimalist design. The left menu contains the main sections: Accounts, Funds, My Profile, Downloads, and Economic Calendar. Navigation is simple, but visually, the platform appears outdated compared to competitors like IC Markets or eToro, which offer more modern and user-friendly interfaces.

The primary focus is on account verification, without which functionality is limited. To complete verification, users must upload documents confirming their identity and address, as well as fill out a questionnaire. It is important to note that Infinox requires scans of both sides of the document and only accepts files where all data is clearly visible. Without completing these steps, traders cannot withdraw funds or fully utilize the platform. The interface is logical but quite basic, lacking interactive elements and convenient analytical tools.

Trading Platform

Infinox supports MetaTrader 4 and MetaTrader 5, which are standard platforms available with most forex brokers. Additionally, the company promotes IX Social, its proprietary copy-trading platform. All terminals are available in official stores like App Store and Google Play, confirming their authenticity.

Contacts

Infinox says that their tech support works without weekends and breaks. Users can contact the staff in a number of ways:

• Email — support@infinox.com.
• Messengers and social networks.
• Online chat on the website and in the personal cabinet.
• Feedback form.

Analysis of Services Offered by Infinox

Next, we will discuss the trading conditions and opportunities offered by this company. It is essential to determine whether trading here is actually profitable or not.

Funding and Withdrawal

Infinox provides several deposit and withdrawal options: Visa/MasterCard bank cards, cryptocurrencies (Bitcoin, Ethereum, Litecoin, USDT), payment systems (Neteller, Skrill, Sticpay), and internet banking. All methods are available for both funding and withdrawals.

Transaction processing times depend on the chosen method. Infinox charges a $15 withdrawal fee for bank wire transfers, Skrill, and Neteller. However, if a client withdraws funds only once per month, the fee is waived.

Infinox Trading Conditions

Infinox claims to offer two account types: ECN and STP. However, the description of the trading conditions raises several questions. Here are the key features of the ECN account:

• Spreads from 0.2 pips — this seems competitive, but there is no information on how often spreads widen.
• $7 commission per lot — higher than many top-tier ECN brokers (for example, IC Markets charges $6).
• Leverage up to 1:1000 — unusual for an ECN model, as real liquidity providers rarely allow such high margin trading.
• Access to interbank liquidity — stated, but without transparency on which counterparties provide liquidity.

The STP account has similar parameters but does not charge commissions, instead offering spreads from 0.9 pips and higher. The website states that the minimum deposit starts at $50, which seems accessible. Infinox also offers the option to test the platform with a demo account.

More than 900 assets are available for trading, including forex, stocks, commodities, cryptocurrencies, and indices. This is essentially a standard asset offering for a CFD broker. However, the presence of real bonds or futures remains questionable.

Unique Features

Infinox provides several additional features, such as a PAMM service, for which the company has developed its own platform, as previously mentioned. There is also an affiliate program, educational resources, and extra tools like an economic calendar, market analysis, and research reports.

Is Infinox Trustworthy and Reliable?

Now that we have covered the trading conditions, features, and overall platform design, it is clear that while not everything is perfect, it is also not entirely bad. It is time to examine the licenses and other operational aspects.

Assessing Legitimacy

Infinox lists multiple legal addresses, including Mauritius and the United Kingdom, as well as licenses from MFSC and FCA. We checked the registries of these regulators, along with legal records — yes, such a company does exist. However, there is a catch.

Infinox operates under a dual legal structure: one entity is registered in the UK and regulated by the FCA, but it exclusively serves institutional clients. For retail traders, the broker offers accounts in offshore jurisdictions like Mauritius.

This setup allows the company to use its British license for marketing purposes, creating an illusion of reliability, while in reality, all clients are directed offshore, where regulatory oversight is weak or nonexistent. Offshore entities are not required to strictly adhere to client fund protection rules, impose leverage limits, or participate in compensation schemes as mandated by the FCA.

The risks for traders are clear:

1. No real fund protection. Offshore regulators like the FSC (Mauritius) do not require the segregation of client funds. This means traders’ money can be used within the company, and in the event of bankruptcy, recovering it would be nearly impossible.
2. No bankruptcy compensation. Clients of FCA-regulated brokers are protected by the FSCS program (up to £85,000). In offshore jurisdictions, no such guarantees exist. If Infinox disappears or declares insolvency, clients will be left without their funds.
3. Manipulations with spreads and order execution. Offshore regulators do not strictly control trading conditions. The broker can widen spreads, delay order execution, and increase slippage, especially in volatile markets.
4. Lack of legal protection for clients. If disputes arise over withdrawals or platform manipulations, filing a complaint with the FSC is pointless — these regulators rarely intervene. Taking legal action against an offshore entity is costly and unlikely to succeed.

Established Track Record

According to its official website, Infinox was founded in 2009. It is also important to note that the company received its FCA license in 2009, but its offshore entity in Mauritius was established later. This suggests that the company originally operated under a single jurisdiction but later adopted an offshore structure to reduce regulatory oversight and lower compliance requirements.

Implications for Traders

Infinox creates the illusion of being a reliable British broker, but in reality, it operates through offshore jurisdictions with minimal regulatory oversight. This means no real fund protection, risks of manipulation, and potential withdrawal issues. The FCA license applies only to institutional clients, while retail traders remain under weak offshore regulation. Taking legal action against such a company is pointless, and filing complaints with the FSC (Mauritius) will lead nowhere. If security is a priority, it is better to choose a broker with strict regulation and transparent operations, without offshore entities.

Strengths and Weaknesses